Refund Policy

Preface

Please note that each moon poster is individually made and therefore there is no legal right of withdrawal.

However, as a gesture of goodwill, we will take the poster back for 10 days if you are not satisfied. Excluded are misprints due to personal fault, such as typos, wrong date selection, opinion changes, etc..

The return costs have to be paid by the buyer in any case.

 

Right of withdrawal

You can cancel your contract within 30 days, without giving reasons, in writing (eg letter, e-mail) or - if the goods before the deadline - by returning the goods.

The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period. The revocation is to be addressed to:

Inka Pitters
Reichenaustr. 36
78467 Konstanz 
Germany
E-Mail: info@meinmondschein.de

 

Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the goods received in full or in part or only in a deteriorated condition, you may be required to compensate us for the loss in value. This shall not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a store, for example. You do not have to pay compensation for any deterioration caused by the intended use of the goods.

Goods that can be sent by parcel are to be returned at our risk. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt.

In contrast, the right of withdrawal does not apply in the exceptional cases regulated by law, in particular - for contracts for the delivery of goods that are manufactured according to customer specifications or - for goods that are clearly tailored to the personal needs of the customer or - for goods that are not suitable for return due to their nature or - for the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by the customer, furthermore not for services that have been transmitted online (e.g. software for download or by e-mail).

You have to bear the cost of return if the delivered goods ordered and if the price returned the case of an amount not exceeding 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a contractually agreed partial payment. Otherwise, the return is free of charge for you.

 

Exclusion or premature expiry of the right of revocation

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal shall expire prematurely in the case of contracts for the supply of digital content if we have commenced performance of the contract after you have expressly agreed that we commence performance of the contract before the expiry of the withdrawal period and you have confirmed to us your knowledge that you lose your right of withdrawal as a result of your agreement with the commencement of performance of the contract.